SHOPUBBI+ Policy

Effective for all brand-new items sold under the SHOPUBBI+ portion of our website.

SHOPUBBI+ features a curated range of brand-new merchandise, including home goods, apparel, accessories, and our Furniture+ collection. These items follow distinct processing and shipping guidelines separate from our Shopubbi resale items. By purchasing from SHOPUBBI+, you agree to the terms outlined below.

1. PRODUCT CONDITION

All items listed under SHOPUBBI+ are 100% brand new, never worn, never used, and shipped in new condition.

These products are not part of our secondhand resale inventory.

2. ORDER PROCESSING TIMES

Processing times vary depending on the category and logistics required for preparing new merchandise.

• General items (clothing, accessories, small decor):

  Estimated processing time 3–7 business days.

• Furniture+, oversized items, specialty home goods:

  Processing may take 7–14 business days, and in some cases up to 15–20 business days depending on size, packaging requirements, and freight coordination.

Processing begins once your order is confirmed. Timeframes are estimates and may adjust slightly depending on inventory flow and seasonal volume.

3. SHIPPING TIMES

Shipping times begin after processing is completed.

Items ship from our distribution hubs located in North America and the European Union, and delivery timelines reflect standard transit times for new merchandise shipped from these regions.

Estimated delivery windows:

• General merchandise: 7–15 business days

• Furniture+ and oversized items: 10–20 business days

Combined processing + shipping means total fulfillment may range from 10–25 business days, depending on the item.

These timelines are approximate and may vary due to courier delays, customs procedures, or high-volume periods.

4. MULTIPLE ITEM ORDERS

Because SHOPUBBI+ includes diverse product categories, items may be packaged and shipped separately to ensure safe transit and efficient delivery.

You may receive more than one shipment and tracking number for a single order.

5. SHIPPING REGIONS

SHOPUBBI+ ships to Canada and the United States.

All products ship from distribution centers located in:

• United States

• Canada

• European Union

Not all items may be eligible for all regions; the checkout system will indicate availability.

6. RETURNS, EXCHANGES & CANCELLATIONS

6.1 Return Eligibility

Because SHOPUBBI+ merchandise is brand-new, returns must meet the following conditions:

• Item must be unused, unworn, unwashed, and in its original packaging.

• Customers must contact us within 7 days of delivery to request a return authorization.

• Approval is based on product category and condition at the time of the request.

Return instructions will be provided once eligibility is confirmed.

6.2 Non-Returnable Items

For hygiene, safety, or logistical reasons, the following items are final sale unless defective (damaged,faulty,or do not operate as intended):

• Furniture+ and oversized home items

• Bedding and personal items

• Jewelry

• Custom, made-to-order, or specialty items

• Seasonal or promotional items

6.3 Cancellations

Cancellations must be requested immediately after purchase.

Once an order begins processing, it cannot be cancelled, as new merchandise is already being prepared for shipment.

6.4 Defective or Incorrect Items

If an item arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Include photos and your order number

We will review the issue and arrange a replacement or resolution as appropriate.

7. SHIPPING DELAYS

By purchasing SHOPUBBI+ items, you acknowledge:

• All processing and delivery timelines are estimates

• Delays may occur due to customs, weather, courier issues, seasonal surges, or extended processing times for new merchandise

• Delays do not qualify for order cancellations once processing has begun

We are committed to keeping customers updated whenever delays occur.

8. CUSTOMS & IMPORT FEES

Some shipments may pass through customs depending on the receiving region.

Any import fees, if assessed, are the responsibility of the customer.

Most shipments within North America do not incur customs charges, but this cannot be guaranteed.

9. SEPARATE POLICY FROM SHOPUBBI RESALE

SHOPUBBI+ operates with its own set of processing, shipping, and return timelines that differ from our secondhand resale items.

By purchasing through SHOPUBBI+, you agree to the guidelines on this page.

10. CUSTOMER SUPPORT

For any SHOPUBBI+ questions, updates, or concerns, please contact:

shopubbi@gmail.com

Please include your order number and any relevant details for a faster response.