We’re Here to Help.

Have a question about an order, a piece you’ve discovered or something you’d like to sell?

Get in touch with the SHOPUBBI team and we’ll help point you in the right direction.

Whether you’re shopping Pre-Loved, ordering from SHOPUBBI+, consigning your wardrobe or arranging a local pickup, we’re happy to help.

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How Can We Help?

Order Support

Have a question about an existing SHOPUBBI order?

Contact us with your order number and the email address used to place your order so our team can assist you as efficiently as possible.

We can help with questions regarding order status, fulfillment, shipping, local pickup and other order-related concerns.

GET ORDER SUPPORT →

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Selling & Consignment

Ready to give your pieces their next life?

For new consignment submissions, please use our selling process rather than sending individual product details through general customer support.

This helps us collect the photographs and information needed to properly review your merchandise.

START SELLING →

Already consigning with us and have a question about an existing item? Contact our team and include the relevant item or consignment information whenever possible.

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Product Questions

Considering something but need more information first?

We’re happy to help with questions about available products, including condition, measurements, details or other information that may not already appear on the product page.

For Pre-Loved merchandise, please include the product name or link when contacting us.

Because many Pre-Loved pieces are one-of-one, this helps us identify the exact item you’re asking about.

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Luxury & Authentication

Have a question regarding a designer or luxury piece?

Contact us with the product information and your specific question.

You can also learn more about the process SHOPUBBI uses when evaluating applicable luxury merchandise through our dedicated Authenticity page.

LEARN ABOUT AUTHENTICITY →

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Local Pickup & Drop-Off

SHOPUBBI offers approved pickup and consignment drop-off services by arrangement in select markets.

Vancouver, British Columbia

Local pickup and consignment services by arrangement.

Santa Cruz, California

Local pickup and consignment services by arrangement.

Los Angeles, California

Local pickup and consignment services by arrangement.

Please do not arrive at a SHOPUBBI location without confirmation.

Inventory is distributed across our network, and not every product is physically available at every location.

VIEW OUR LOCATIONS →

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Fulfillment Locations

SHOPUBBI operates through a distributed fulfillment network across Canada and the United States.

Our network currently includes:

Vancouver, British Columbia
Toronto, Ontario
Ottawa, Ontario
Santa Cruz, California
Los Angeles, California

Fulfillment hubs are not necessarily customer-facing locations and may not offer pickup or consignment services.

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Before Contacting Us

You may be able to find your answer immediately in one of our customer guides:

Shipping — Processing, shipping and delivery information.

Returns — Return eligibility and applicable requirements.

Condition Guide — Understand the condition of Pre-Loved merchandise.

Authenticity — Learn about our approach to luxury authentication.

FAQ — Answers to common shopping and selling questions.

Press, Partnerships & Business Inquiries

Interested in working with SHOPUBBI?

For press, brand partnerships, collaborations, wholesale opportunities or other business inquiries, select Press & Partnerships when contacting our team.

We’d love to hear what you have in mind.

You can reach us regarding orders, consignment pieces, or any other questions/concerns by reaching out to us on any platform. 

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