Returns & Refunds

We want you to love what you receive. If something isn't right, here's how returns work.

Pre-Loved (resale/consignment) items

Contact us at shopubbi@gmail.com within 7 days of confirmed delivery to request a return. Items must be:

• Unworn and unused since delivery
• In the same condition in which they were received
• Returned with all SHOPUBBI tags or security tags still attached

Because Pre-Loved inventory is one-of-a-kind, direct exchanges generally aren't available — approved returns are refunded to your original payment method, and you're welcome to place a new order for a different item.

SHOPUBBI+ (new goods) items

Contact us at shopubbi@gmail.com within 14 days of confirmed delivery to request a return. Items must be:

• Unused, unworn, and unwashed
• Unaltered and in resalable condition
• In their original packaging

Some SHOPUBBI+ products carry separate return requirements set by the supplier, due to customization, perishability, or fulfillment method — where that applies, it's noted on the individual product page, and that product-specific policy takes priority over this general one.

How refunds are issued

Approved refunds are issued to your original payment method. Original shipping charges are non-refundable, unless the item arrived incorrect or damaged.

Damaged or incorrect items

Contact us as soon as possible after delivery at shopubbi@gmail.com with your order number, a description of the issue, and photographs. Please do not discard the original packaging — it may be needed to support a claim with the shipping carrier. Approved claims will be resolved with a replacement, refund, or store credit at our discretion, and we'll cover return shipping where the fault is ours.

Final sale — no returns

The following are final sale and cannot be returned for change-of-mind reasons: swimwear, intimate apparel, pierced earrings, beauty products, and any item marked FINAL SALE on its product page. This does not affect your right to a remedy for an item that is defective or materially not as described.

Cancellations

Once an order has begun processing, it cannot be cancelled. Contact us as soon as possible after placing an order if you need to make a change, and we'll do what we can before it ships.