Policy
Here's what to know before you buy/consign:
- We accept returns in exchange for store credit or a direct item for item exchange. Any outstanding balance will be attributed to store credit.
- All luxury/designer pieces will undergo thorough checks via proof of purchase/retailer for authenticity.
- We guarantee all items sold are 100% authentic or your money back.
- Once an item is shipped SHOP UBBI is no longer responsible for your item.
- Tracking is included on all shipments.
- If you receive an item with flaws not mentioned in the original listing you have 48 hours to contact us about it.
- Please allow up to 5 business days before contacting us about the status of your order if it has not yet shipped.
- Effective March 1st, 2024, SHOPUBBI will cease to stock or accept consignment/buyout pieces from fast fashion brands. Our decision is informed by our assessment of these companies, which reveals minimal to vague efforts in sustainability, supply chain transparency, accountability, and progress, as evidenced by sources like the Fashion Transparency Index (2023).We prioritize ethically manufactured, high-quality, and timeless pieces, ensuring that your shopping experience with us is both effortless and aligned with your values. Rest assured, when you shop with SHOPUBBI, you can do so confidently, knowing that you've made the right choice.
