Returns & Refunds
Shop With Confidence.
We want you to love what you find at SHOPUBBI.
Because our marketplace includes one-of-a-kind Pre-Loved merchandise, brand-new SHOPUBBI+ products, swimwear, jewelry, furniture and other specialty categories, return eligibility varies depending on what you purchase.
Please review the applicable product information and return eligibility before completing your order.
Pre-Loved Returns
Pre-Loved Pieces Are Unique.
Most SHOPUBBI Pre-Loved merchandise is individually sourced and may be one-of-one.
For eligible Pre-Loved merchandise, we recommend allowing returns when a customer contacts SHOPUBBI within 7 days of confirmed delivery.
Approved returns must then be shipped back within the timeframe provided with the return authorization.
To qualify, merchandise must be returned:
In the same condition in which it was received
Unworn and unused after delivery
With all SHOPUBBI tags or security tags still attached
With any included accessories, packaging or documentation
Free from new odors, stains, damage or alterations
SHOPUBBI reserves the right to refuse a return when merchandise is received in a condition different from the condition in which it was sold.
Why Only 7 Days?
Pre-Loved inventory works differently from traditional retail.
Many pieces are individually consigned, one-of-one and unavailable elsewhere within our inventory.
A shorter return request period allows customers enough time to inspect their purchase while preventing unique consigned merchandise from remaining unavailable to other buyers for extended periods.
We ask that you inspect Pre-Loved purchases promptly after delivery.
Final Sale Merchandise
Certain products are Final Sale and cannot be returned unless required by applicable law or SHOPUBBI determines that the merchandise materially differs from what was ordered or represented.
Final Sale categories may include:
Swimwear & intimate apparel
For hygiene reasons.
Pierced earrings
For hygiene reasons.
Beauty or personal-care products
When applicable.
Items specifically marked FINAL SALE
Clearance merchandise specifically marked FINAL SALE
Gift cards
Additional products may be designated Final Sale on their individual product pages.
If an item is Final Sale, we want that designation to be visible before checkout.
What About Handbags, Shoes & Jewelry?
Eligible Pre-Loved handbags, footwear, clothing, accessories and non-pierced jewelry can follow the standard Pre-Loved return policy unless the individual product is specifically marked Final Sale.
Items must not be worn or used beyond what is reasonably necessary to inspect them.
For example, footwear should only be tried on indoors on a clean surface.
Protective materials and SHOPUBBI security tags must remain attached.
SHOPUBBI+ Returns
SHOPUBBI+ merchandise is brand new and follows return terms appropriate to new retail merchandise.
For eligible standard SHOPUBBI+ products, customers must contact SHOPUBBI to request a return within 14 days of confirmed delivery.
Merchandise must be:
Unused
Unworn
Unwashed
Unaltered
In resalable condition
Returned with original packaging and tags where applicable
Some SHOPUBBI+ products are not eligible for return because of their category, supplier requirements, customization or fulfillment method.
Any different return conditions should be identified on the applicable product page.
Furniture & Oversized Items
Furniture and oversized merchandise should have separate return requirements.
Due to freight costs, handling requirements and the nature of these products, furniture and oversized merchandise should be considered Final Sale unless the product arrives damaged, defective or materially different from what was ordered, except where applicable law requires otherwise.
Customers should carefully review dimensions, materials, colors and product specifications before ordering.
Slight variations in color can occur because of photography, lighting, materials and differences between displays and should not automatically be considered a defect.
Measure your space before ordering.
Damaged or Incorrect Orders
If your merchandise arrives damaged, defective, incorrect or materially different from its SHOPUBBI listing, contact us as soon as possible after delivery.
Include:
Your order number
A description of the issue
Photographs of the merchandise
Photographs of the shipping packaging if applicable
Do not discard damaged packaging until you’ve received instructions from SHOPUBBI, as it may be required for a carrier or fulfillment claim.
We’ll review the issue and determine the appropriate resolution.
Pre-Loved Condition Is Not a Defect
Pre-Loved merchandise may show signs of previous ownership.
Wear or imperfections that were clearly disclosed through the product description, condition rating or product imagery before purchase are not considered defects simply because the merchandise is Pre-Loved.
Please review all available photographs and condition information carefully before ordering.
VIEW CONDITION GUIDE →
If an item arrives with a significant issue that was not reasonably disclosed, contact us so we can review it.
How to Request a Return
01 — Contact Us
Submit a return request within the applicable return window.
Include your order number, the item you’d like to return and the reason for the request.
02 — Wait for Authorization
Do not ship merchandise back without receiving return instructions from SHOPUBBI.
Unauthorized returns may not be accepted.
03 — Package It Carefully
Return the merchandise in the same condition in which it was received, including applicable tags, accessories and packaging.
04 — Ship Your Return
Follow the return instructions provided by SHOPUBBI.
We recommend retaining your return tracking information until the return has been completed.
Return Shipping
For standard discretionary returns—such as fit, preference or change of mind—the customer is responsible for applicable return shipping costs unless otherwise stated.
Original shipping charges are non-refundable.
If SHOPUBBI confirms that you received an incorrect, materially misrepresented, damaged or defective product, we will determine the appropriate return-shipping arrangement.
Refunds
Once an eligible return is received, it will be inspected before a refund is approved.
Approved refunds are issued to the original payment method.
Shipping charges and other non-refundable fees will not be included unless required by law or specifically approved by SHOPUBBI.
Financial institutions may require additional processing time before a refund appears on your account after SHOPUBBI issues it.
Security Tags
For higher-value Pre-Loved and luxury merchandise, SHOPUBBI may attach a security or return tag.
Do not remove it until you know you’re keeping the piece.
An item with a removed, cut, altered or reattached SHOPUBBI security tag may no longer qualify for a discretionary return.
This protects both SHOPUBBI customers and our consignors by helping ensure returned merchandise hasn’t been worn or substituted.
Exchanges
Because much of our Pre-Loved inventory is one-of-one, direct exchanges generally aren’t available for Pre-Loved merchandise.
If your return is approved, you can receive the applicable refund and place a new order for another available piece.
SHOPUBBI+ exchange availability may vary by product.
Order Cancellations
Contact SHOPUBBI as quickly as possible if you need to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing.
SHOPUBBI+ products, furniture, special-order merchandise or products already being processed by a fulfillment partner may not be cancellable.
Questions Before Ordering?
We would rather answer a question before you buy than have you uncertain about your purchase afterward.
If you need additional information about measurements, condition, color, materials or a Pre-Loved item’s details, contact us before placing your order.
CONTACT SHOPUBBI →